My Worst Call of the Day

From the dozens of idiotic calls I take each day as a customer service representative, I humbly submit the winner.

Monday, October 17, 2005

My Demands Are As Follows . . .

As you’ve perhaps noticed from my earlier posts, gentle reader, many of my callers possess an unwarranted sense of entitlement. As such, they foolishly subscribe to the following series of myths:

1) There will be no negative consequences for anything I’ve done.
2) It’s always someone else’s fault.
3) The world owes me something.

But even among these clearly delusional people, there is a group of callers that has moved beyond mere entitlement to nothing less than the diva-esque issuing of edicts and demands. And it is, of course, my tragic lot in life to deal with these petty dictators. For your reading pleasure, then, here are some of the recent demands that have been shouted at me, along with the replies I desperately wanted to make.

Demand: I want you to arrest the CEO of my electric company on charges of fraud!
Reply: I can’t actually arrest anyone since I’m not a police officer, although I do enjoy dressing up as one and dancing around the house to “YMCA.”

Demand: You need to call my boss and tell him I ain’t coming to work today on account of the emotional anguish I’ve suffered since my heat got turned off!
Reply: Sure, I’d be happy to, ma’am, but I might just replace the words “emotional anguish” with “a white-hot, pustule-popping case of chlamydia.” Do you still want me to make the call?

Demand: Come to my house and help me balance my checkbook—I can’t tell if my payment to the gas company has cleared.
Reply: I want a pretty pony!

Demand: You need to get your ass down here and read my fucking meter!
Reply: Is “read my fucking meter” some kind of code for a specific sex act? And if so, how much would you pay me to perform it?

Demand: I want your agency to be disbanded ‘cause you’re all useless, and in bed with the utility companies!
Reply: I AM NOT USELESS IN BED!!! . . . what? . . . oh, I see . . . “useless, AND in bed.” Oh yeah, that’s all true—we’re totally corrupt! Sorry, my mistake.


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